CANCELLATION OF THE CONTRACT BY THE CUSTOMER
In case of cancellation, a penalty will always be charged, 100% of the total amount of the rental.
There will be no refund if the customer voluntarily cancels the services before the end of his stay.
EXCEPTION DURING THE COVID-19 PANDEMIC
Starting from March 2020 and for the whole duration of Covid-10 pandemic in France, client are allowed to cancel without any penalty, their stays up to 7 days before check-in.
CHANGES BY THE COMPANY
If in case of force majeure or any other cause not attributable to the company, the housing can not be occupied, the company will provide the customer with another housing of equal or greater quality without supplement for any of the two parties.